AUSTIN, TX -- Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, and Ace Hardware Corporation, the largest retailer-owned hardware cooperative in the world, last week announced the signing of a new agreement that designates Epicor as the point of sale (POS) software provider exclusively endorsed by Ace Hardware.
Named "America's favorite home improvement chain" by Market Force, Ace Hardware continues to receive the highest consumer satisfaction levels in the industry. Today, over 3,000 Ace Hardware store locations are leveraging the Epicor Eagle retail business management solution to help them operate successful businesses. This partnership with Epicor will help advance Ace's goal of providing locally-owned and operated Ace stores with the opportunity to work with a strong business partner and innovative technology solutions that support consumer satisfaction and foster business growth.
Strengthening the Industry with Valuable Relationships
"We are pleased to announce our new agreement with Epicor and the extension of our relationship," said John Venhuizen, president and chief executive officer, Ace Hardware Corporation. "Epicor is our exclusively endorsed point of sale software provider, as their Epicor Eagle system helps our locally owned and operated hardware stores deliver our unique and 'helpful' brand of service."
Hardware store owners are continuously confronted with the ever-increasing competition of "big box" retailers and an evolving retail environment. As a premier provider of hardware store software, Epicor solutions are built upon decades of industry experience that provide Ace retailers with the resources required to effectively grow their businesses. These are but a few examples of the success independent Ace Hardware store owners have achieved with Epicor solutions:
"With Epicor, I'm spending more time with my arms around my store and less time catching up and developing workarounds," said Matthew Abramsky, owner of Tony's Ace Hardware.
"Our partnership with Epicor has enabled us to take the business to the next level -- improving our inventory, giving our customers the detailed information they request, streamlining back office and front-of-store operations, and much more," said Jennifer Kelly-Heppler, office manager at Ace Hardware and Outdoor Center. "Overall it has been an exceptionally beneficial use of our resources."
"I couldn't run my business without my Epicor system," said Frank Shope, owner of Hart Ace Hardware. "We can do so much more with it in a shorter amount of time with fewer people."
"Epicor makes us sharper," said Dave Sneade, president and owner of Sneade's Ace Home Center. "Our stores look fuller. There's an appearance to each store now that we have everything, which builds up the confidence level of our customers."
"Our 'customer-first' culture is the driving force behind everything we do, and the ultimate measure of our success is to see customers like Ace Hardware thrive and grow -- we've had the pleasure to partner in their success over the last 10 years," said Joe Cowan, president and chief executive officer, Epicor. "We look forward to continued joint success with Ace Hardware, enhancing the customer experience and delivering retail business management solutions that empower success for independent retailers."