|The ninth annual survey conducted by the National Association of Consumer Agency Administrators (NACAA) and the Consumer Federation of America (CFA) found that consumers filed more complaints against home improvement contractors in 1999 than any other category, including auto sales and auto repair.
NACAA is a membership organization of consumer protection agencies at all levels of government. The survey is based on NACAA members’ responses to questions about their 1999 complaint records. Almost all of the 49 respondents were city, county or state consumer agencies. NACAA member agencies vary considerably in size and resources. Some agencies have only two staff people; others have hundreds.
A possible reason for the rise in home improvement complaints may be the
booming economy and the high demand for a limited supply of reliable contractors. Other cases involved predatory lending and outright fraud.
To view the full report, including rankings and specific complaints in home improvement, please click on the link below:
This eUpdate posting by: Steve Joyce